COVID-19 FAQ
Will COVID-19 affect my logo.com order? At logo, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). We have taken the precautionary measure to temporarily close select stores in Europe and Middle East. logo.com remains open and we are dedicated to providing you with the shopping experience you have come to know and love. Estimated shipping of available items is within 1-2 business days. Please refer to the delivery date estimate noted on the product description page and at checkout. The return window for online and in store purchases is extended to 30 days. Please refer to our "Returns & Echanges" section for more information. As the safety of our clients, teams and communities are our top priority, we are working with the carriers to help prevent the spread of COVID-19. Following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email. If you have any concerns or questions, please Contact Us.
Will COVID-19 impact my return? At logo, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). Therefore, we are temporarily adjusting our return policy. Please refer to our "Returns & Echanges" section for more information. Please note, the above supersedes our normal return policy included in other sections of logo.com and on prior order invoices and purchase receipts. As this is an evolving situation, we are working diligently to reassess our operations to give you the best service possible and may further extend the return window or modify our return policy conditions. If you have any concerns or questions, please Contact Us.
How does Covid-19 impact my repair and care service? We will accept repair requests once our stores are fully open to the public. In the meantime, we ask that you refrain from sending in any repair requests. If you already requested a repair at one of our authorized locations or stores, your repair service will be on hold, then once our stores resume normal store business hours, we will continue the repair service. If you have any concerns or questions, please Contact Us.
Which stores are opened? We have started reopening select stores with modified services. Please visit our store locator for the latest information on store hours and services. Please contact us to prepare your visit.
How is logoensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with logo employees? For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employees will be required to perform health screening protocols, practice social distancing and wear personal protect equipment (e.g., face masks and gloves) to help maintain a safe environment for both the client and the employee. In addition, we encourage all our clients to follow safety guidelines, and will require all our clients to wear face coverings to enter a store as well as follow any local government mandates. If you are exhibiting any signs of the virus, we kindly ask you to refrain from visiting a store at this time and contact us to provide services at a later date.
Why aren’t all logostores reopened? When will others reopen? We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to monitor all stores and their local communities closely and will determine when and where we can reopen other store locations. This will be a phased approach since some areas of the country are recovering faster than others. Do not hesitate to contact us for more information.
How is logo organizing fitting rooms and ensuring products touched, tried on or returned by clients are safe? Merchandise that clients have interacted with will be set aside before being restocked. Our fitting rooms (if no additional local legal law restriction in place not to use them) are cleaned and prepared after each use to our highest standard. All accepted returns undergo a wait period before being restocked.
Does logo offer any contactless payment options like Apple Pay, etc? logo locations will continue to accept contactless Mobile Payment including Apple Pay, Samsung Pay, Android Pay.
Why do I have to wait in line? In order to be in compliance with local directives, we are limiting the number of people in our store to ensure social distancing is practiced.
Do you offer a washroom or disinfection? We do have a bathroom for client use, however we also have hand sanitizer we can offer you.
Is your client service available? logo Client Advisors are working remotely and can be contacted at this link.