Shipping & Delivery
Which shipping options are available and what are the shipping fees? For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services: Delivery timing is estimated from the time your order is shipped, not when it is placed. Shipping Service & Fee Delivery Estimate from shipping Express Free All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days. Saturday Delivery 20 EUR or 15 GBP Order by 2pm CET on Friday for Saturday delivery. Available at checkout only for selected postcodes. *Contact us to receive information on remote areas. You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Gucci is not responsible for any unanticipated delays beyond Gucci’s control. All orders are processed Monday through Friday, excluding Italian holidays (January 1 and 6, Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, 25 and 26 ). Deliveries are made Monday through Friday from 9am-6pm. Saturday delivery is available for select postcodes at an additional charge. An adult signature will be required upon delivery. Pre-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available.
How can I track my order status? Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Is a signature required upon delivery of my order? For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.
Can I ship to a P.O. Box? Orders may not be shipped to P.O. boxes.
Can I modify my shipping address? If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped. Please note, shipping and delivery information for orders purchased through PayPal may not be modified once the order has been submitted.
Can I ship to multiple addresses? At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Why haven’t I received the new eco packaging with my most recent purchase? In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilised before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet. Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes.
How do I use the Collect In-Store service? At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at Kuwait The Avenues store by following three easy steps. Add your item to your shopping bag Choose Collect In-Store as your delivery method at checkout Select the store of your choice Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued.
Who can collect my Collect In-Store order? I was using my own MY GUCCI account You need to bring the ready-to collect email and a form of ID. I was not using my own MY GUCCI account but my name was inserted in the billing details You need to bring the ready-to collect email and a form of ID. Neither of the above applies to me You need to present the following: A form of ID A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information A completed authorization form which can also be emailed in advance to the store A digital or physical copy of the ready-to collect email