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Product Information PHONE Our online Client Assistants are available Sunday through Saturday, between 08 AM to 10 PM (UAE timing). CALL US‎ 8000320035 LIVE CHAT To reach an available online Client Assistant by chat, click "live chat" for personalized advice. EMAIL To reach our online Client Assistants by email, click "email us" to provide details and your contact information. ADDRESS G Commerce Europe SpA Via Don Lorenzo Perosi, 6 50018 Scandicci Florence - ITALY Purchase Information PHONE Our online Client Assistants are available Sunday through Saturday, between 08 AM to 10 PM (UAE timing). CALL US‎ 8000320035 EMAIL To reach our online Client Assistants by email, click "email us" to provide details and your contact information. ADDRESS G Commerce Europe SpA Via Don Lorenzo Perosi, 6 50018 Scandicci Florence - ITALY General Information PHONE Our online Client Assistants are available Sunday through Saturday, between 08 AM to 10 PM (UAE timing). CALL US‎ 8000320035 LIVE CHAT To reach an available online Client Assistant by chat, click "live chat" for personalized advice. EMAIL To reach our online Client Assistants by email, click "email us" to provide details and your contact information. ADDRESS G Commerce Europe SpA Via Don Lorenzo Perosi, 6 50018 Scandicci Florence - ITALY Feedback PHONE Our online Client Assistants are available Sunday through Saturday, between 08 AM to 10 PM (UAE timing). CALL US‎ 8000320035 EMAIL To reach our online Client Assistants by email, click "email us" to provide details and your contact information. ADDRESS G Commerce Europe SpA Via Don Lorenzo Perosi, 6 50018 Scandicci Florence - ITALY

Care and Repair Who can I contact for assistance with my logo product? logo provides after sales services for products purchased from logo.com, logo stores and authorized Gucci retailers. If you need assistance or service, you may: •Visit the logo authorized retailers where the product was purchased or any logo store. •Contact logo Client Services. For logo watches, please refer to the section below. Who can I contact for assistance with my logo watch? If you need assistance or service on your logo watch, you may: Visit any retailer or authorized service center listed at the following link.  Contact logo Client Services. logo provides a two-year international warranty for all watches purchased from logo.com, logo stores and authorized logo retailers. For Premium Watches and High Watchmaking Collections*, logo offers extended after sales services: - A five-year international warranty on Premium Watches collection. - A eight-year international warranty on High Watchmaking Collection, which also includes additional services. Complete warranty information on logo watches is available by clicking here. *Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. logo WARRANTY CERTIFICATES In accordance with the commitment of logo for reducing the environmental impact, for all watches bought after March 1st 2022 logo will avoid paper leaflets and provide the clients with a digital certificate. Please visit watchwarranty.gucci.com to check the status of the warranty of your watch and download your certificate. HOW TO FIND THE SERIAL NUMBER OF MY WATCH At logo we use a unique number to identify each watch, called a Serial Number, which consists of 8 numbers. You can find it engraved on the back of the case of your watch. Have a question we have not answered? GO TO CONTACT US

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COVID-19 FAQ Will COVID-19 affect my logo.com order? At logo, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). We have taken the precautionary measure to temporarily close select stores in Europe and Middle East. logo.com remains open and we are dedicated to providing you with the shopping experience you have come to know and love. Estimated shipping of available items is within 1-2 business days. Please refer to the delivery date estimate noted on the product description page and at checkout. The return window for online and in store purchases is extended to 30 days. Please refer to our "Returns & Echanges" section for more information. As the safety of our clients, teams and communities are our top priority, we are working with the carriers to help prevent the spread of COVID-19. Following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email. If you have any concerns or questions, please Contact Us. Will COVID-19 impact my return? At logo, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). Therefore, we are temporarily adjusting our return policy. Please refer to our "Returns & Echanges" section for more information. Please note, the above supersedes our normal return policy included in other sections of logo.com and on prior order invoices and purchase receipts. As this is an evolving situation, we are working diligently to reassess our operations to give you the best service possible and may further extend the return window or modify our return policy conditions. If you have any concerns or questions, please Contact Us. How does Covid-19 impact my repair and care service? We will accept repair requests once our stores are fully open to the public. In the meantime, we ask that you refrain from sending in any repair requests. If you already requested a repair at one of our authorized locations or stores, your repair service will be on hold, then once our stores resume normal store business hours, we will continue the repair service. If you have any concerns or questions, please Contact Us. Which stores are opened? We have started reopening select stores with modified services. Please visit our store locator for the latest information on store hours and services. Please contact us to prepare your visit. How is logoensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with logo employees? For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employees will be required to perform health screening protocols, practice social distancing and wear personal protect equipment (e.g., face masks and gloves) to help maintain a safe environment for both the client and the employee. In addition, we encourage all our clients to follow safety guidelines, and will require all our clients to wear face coverings to enter a store as well as follow any local government mandates. If you are exhibiting any signs of the virus, we kindly ask you to refrain from visiting a store at this time and contact us to provide services at a later date. Why aren’t all logostores reopened? When will others reopen? We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to monitor all stores and their local communities closely and will determine when and where we can reopen other store locations. This will be a phased approach since some areas of the country are recovering faster than others. Do not hesitate to contact us for more information. How is logo organizing fitting rooms and ensuring products touched, tried on or returned by clients are safe? Merchandise that clients have interacted with will be set aside before being restocked. Our fitting rooms (if no additional local legal law restriction in place not to use them) are cleaned and prepared after each use to our highest standard. All accepted returns undergo a wait period before being restocked. Does logo offer any contactless payment options like Apple Pay, etc? logo locations will continue to accept contactless Mobile Payment including Apple Pay, Samsung Pay, Android Pay. Why do I have to wait in line? In order to be in compliance with local directives, we are limiting the number of people in our store to ensure social distancing is practiced. Do you offer a washroom or disinfection? We do have a bathroom for client use, however we also have hand sanitizer we can offer you. Is your client service available? logo Client Advisors are working remotely and can be contacted at this link. Have a question we have not answered? GO TO CONTACT US

Shipping & Delivery Which shipping options are available and what are the shipping fees? For items available for immediate purchase (for other availabilities see here), you may select from the following shipping services: Delivery timing is estimated from the time your order is shipped, not when it is placed. Shipping Service & Fee Delivery Estimate from shipping Express Free All European Countries: 1-2 business days. UAE: 2-3 business days. Kuwait, Qatar, Saudi Arabia and remote areas* of each country: 3-4 business days. Saturday Delivery 20 EUR or 15 GBP Order by 2pm CET on Friday for Saturday delivery. Available at checkout only for selected postcodes. *Contact us to receive information on remote areas. You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Gucci is not responsible for any unanticipated delays beyond Gucci’s control. All orders are processed Monday through Friday, excluding Italian holidays (January 1 and 6, Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, 25 and 26 ). Deliveries are made Monday through Friday from 9am-6pm. Saturday delivery is available for select postcodes at an additional charge. An adult signature will be required upon delivery. Pre-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available. How can I track my order status? Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier. Is a signature required upon delivery of my order? For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us. Can I ship to a P.O. Box? Orders may not be shipped to P.O. boxes. Can I modify my shipping address? If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped. Please note, shipping and delivery information for orders purchased through PayPal may not be modified once the order has been submitted. Can I ship to multiple addresses? At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location. Why haven’t I received the new eco packaging with my most recent purchase? In accordance with Gucci’s commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilised before they are able to fully implement any new eco packaging. If you have not yet begun receiving your purchases in this new packaging, you are playing a crucial part in the House’s mission to nurture a healthier planet. Designed and sourced with the planet in mind is an all-new line of vintage-inspired green packaging, innovatively created to be completely recyclable and encased in a reusable Gucci cotton canvas shopper for most Gucci.com orders. In accordance with Gucci’s commitment to reducing its carbon footprint, this new eco packaging will become available once outlets and warehouses utilise the remainder of their ivory gift boxes. How do I use the Collect In-Store service? At checkout you will be able to select Collect In-Store when choosing your shipping options. The new complementary delivery method is available at Kuwait The Avenues store by following three easy steps. Add your item to your shopping bag Choose Collect In-Store as your delivery method at checkout Select the store of your choice Once your order has arrived, we will notify you when it is ready to be collected. You will have 14 days to pass by the boutique to pick-up your item – an appointment is not required, just inform a Client Advisor once you arrive and they will guide you through the process. If it is not collected within this period, your order will be cancelled and a refund will be issued. Who can collect my Collect In-Store order? I was using my own MY GUCCI account You need to bring the ready-to collect email and a form of ID. I was not using my own MY GUCCI account but my name was inserted in the billing details You need to bring the ready-to collect email and a form of ID. Neither of the above applies to me You need to present the following: A form of ID A physical or digital version of the MY GUCCI account holder’s or the person associated to the Billing Information A completed authorization form which can also be emailed in advance to the store A digital or physical copy of the ready-to collect email Have a question we have not answered? GO TO CONTACT US

Have a question we have not answered? GO TO CONTACT US